Hours of Operation (Office)
Off-Season Hours (July 1 to January 15):
Monday – Thursday 8:00 am – 12:00 pm, Pacific Standard Time
Peak Season Hours (January 15 to July 1):
Monday – Friday 8:00 am to 4:00 pm, Pacific Standard Time
Closed Saturday and Sunday, as well as all statutory holidays.
We will do our best to return all calls within 24 hours. Please note, we do our best to answer all calls, but sometimes we are not available or serving other clients and we will need to call you back. Please leave a message for our manager to return your call. All unanswered calls are forwarded to managers to ensure the fastest response possible.
Phone (See note above regarding phone call availability)
We try to respond to all legitimate e-mail enquiries within 48 hours. When high volumes of enquiries are coming in, the response time may be delayed.
For enquiries regarding our avian collection, please contact:
Please note, we do not open our avian collection to the public due to bio-security standard operating proceudres. Thank you for your cooperation on this matter.